AI Voice Agents for IT Support
Aurion.AI answers your IT support calls and puts self-service in every employee's pocket. Voice AI, ticket tracking, and instant resolutions — by phone, browser, or mobile app.
Powered by LiveKit, Claude, and Cartesia. EU-hosted. GDPR-ready. Available on iOS & Android.
Your service desk handles hundreds of calls a month. Most are the same 20 issues.
Password resets. Ticket status checks. VPN issues. Software requests. Your L1 agents answer these calls all day — burning out on work that should be automated. Meanwhile, employees sit on hold waiting for help that takes 30 seconds to deliver.
40% of support volume still comes through the phone.
60%
of L1 calls are repetitive
€15-25
average cost per L1 interaction
30-40%
annual service desk agent turnover
How Aurion.AI resolves IT support calls
Employee reaches out — by phone, browser, or app
Your existing phone number via Twilio SIP, a WebRTC widget on your intranet, or the Aurion.AI Support mobile app. Three channels, one AI agent.
AI authenticates the caller
Voice-based 2-factor verification: name recognition + badge ID. No typing. No menus. Full security.
AI resolves the issue
Aurion.AI searches your knowledge base, creates or updates tickets, walks through solutions step by step — using 31 integrated ITSM tools.
Everyone wins
The employee gets help in seconds. Your agents focus on complex issues. You get full analytics and recordings.
Everything your AI voice agent needs
Real-Time Voice AI
Sub-second conversations powered by Whisper STT and Cartesia neural TTS. Natural speech, not robotic responses.
31 ITSM Tools
Create tickets, search KB articles, manage assets, handle approvals, track changes — all through natural conversation.
6 Languages
English, French, Dutch, German, Spanish, Italian. Detected automatically from the caller's speech.
Caller Authentication
2-factor voice verification with name recognition and badge ID. 3-attempt lockout. Full audit trail.
Analytics Dashboard
Call volumes, resolution rates, transcripts, and recordings. See exactly what Aurion.AI handles.
Multi-ITSM Support
Works with Freshservice and HaloITSM today. Open MCP architecture means no vendor lock-in.
Mobile App
Aurion.AI Support for iOS & Android. One-tap voice calls to your AI agent, ticket tracking, replies with attachments, push notifications — even offline.
Transparent pricing. Start free.
Less than 5% of what one L1 support agent costs per year. Try Aurion.AI free, upgrade when you're ready.
Overage: €0.05/min
Enterprise-grade security, EU-hosted
EU Data Residency
All infrastructure runs in AWS Paris (eu-west-3). Your data never leaves the EU.
Encrypted Recordings
AES256 encryption at rest. Configurable retention policies.
Caller Authentication
2-factor voice verification. Bcrypt-hashed badge IDs. 3-attempt lockout.
Tenant Isolation
Dedicated Kubernetes pods per customer. PostgreSQL Row-Level Security.
Full Audit Trail
Every call, every action, every authentication attempt logged.
GDPR-Ready
Built for European compliance from day one.
Ready to automate your IT support?
See Aurion.AI resolve a real IT support call in a 15-minute demo. Phone, browser, or mobile app — one AI agent handles them all. Start free with 25 minutes.